S2 E11: How Do I Resolve Conflict With Someone I Don’t Trust?Conflict Coach with Dr. Emily Taylor • Season 2, Episode 11
Feb 17, 2026 • 31m
Join Dr. Emily as she coaches Vicky, who has reached a breaking point in a long-simmering conflict with a fellow volunteer leader in her church congregation. It’s a conflict that will feel familiar to anyone who has been a leader in a volunteer organization like a PTA or neighborhood board where passionate people with different communication and leadership styles all try to do good things together. A series of frustrating encounters has led Vicky to distrust another volunteer leader she must work with closely. In this coaching session, Dr. Emily helps Vicky explore how to rebuild that trust and find a path forward, using all of the conflict management skills we’ve learned this season.
In this episode, we’ll review how to:
- Identify the root of a conflict
- Recognize the story you’re telling yourself about the conflict
- List and express your needs
- Use nonviolent communication to meet your needs
Dr. Emily recommends this resource from the Nonviolent Communication (NVC) Academy to help you name your needs and feelings: https://nvcacademy.com/media/NVCA/learning-tools/NVCA-feelings-needs.pdf
Let us know how these strategies work in your own life! Email Dr. Emily at conflictcoach@byu.edu or connect with her on social media: @conflictcoachwithdremily
CHAPTERS
(0:00) Introduction to Conflict Coach
(0:52) Introducing Vicky’s Conflict
(2:23) Vicky’s Story: The Flashpoint
(8:19) Exploring Vicky’s Needs
(12:00) Formulating a Plan with Nonviolent Communication
(27:12) Conclusion and Key Takeaways