Listen Like You Mean It

In the midst of an unexpected global crisis, sharpening political lines, and social unrest, there has been a need to feel connected now more than ever, especially as the world begins to reopen—and thoughtful listening provides a way forward. Most of us listen well enough, but without deliberate attention, the right skills, and plenty of practice we may miss out on crucial cues that reveal the truth behind what people say and how they feel, leaving us feeling increasingly detached and isolated from others. Today, we are joined by Ximena Vengoechea, who offers an essential guide to becoming a better listener for anyone looking to strengthen relationships with colleagues, direct reports, friends, and family.