Resolve Emotionally-Charged Conflicts

Daniel Shapiro, Ph.D.,  is the founder and director of the Harvard International Negotiation Program, which pioneers innovative strategies and teaching methodologies to address the human dimensions of conflict resolution.  Dr. Shapiro is the author of the book "Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts" and explains how to deal with emotional arguments.