Using I Instead of We

Using I Instead of WeTop of Mind with Julie Rose • Season 1, Episode 924, Segment 2

Oct 18, 2018 • 13m

Guest: Grant Packard, Assistant Professor of Marketing, Wilfrid Laurier University in Waterloo, Ontario, Canada Have you noticed the person who answers when you call a customer service will often say, “How can we help you?” rather than “How can I help you?” It’s a subtle difference with big implications according to research by marketing professor Grant Packard at Wilfrid Laurier University in Canada.

Other Segments

Caravans, Migration and Family SeparationOct 18, 201826mGuest: Kif Augustine-Adams, Professor, J. Reuben Clark Law School, BYU In the last three months, Border Patrol agents have seen a record number of migrant parents arriving with their children. That surge coincides with the end of the Trump Administration’s controversial policy of separating undocumented families at the border. So administration officials are now looking for a new way to deter families from attempting to enter the US illegally. A version of family separation may be on the table again.

Guest: Kif Augustine-Adams, Professor, J. Reuben Clark Law School, BYU In the last three months, Border Patrol agents have seen a record number of migrant parents arriving with their children. That surge coincides with the end of the Trump Administration’s controversial policy of separating undocumented families at the border. So administration officials are now looking for a new way to deter families from attempting to enter the US illegally. A version of family separation may be on the table again.

The Hair Industry's Dark SideOct 18, 201813mGuest: Dan Choi, Founder and Owner of Remy New York

Guest: Dan Choi, Founder and Owner of Remy New York

Double Booking Double Trouble?Oct 18, 201822m(Originally aired October 18, 2017) Guest: Amanda Morris, MD, Anesthesiologist, Clinical Instructor, Stanford University This may have happened to you and you would have never known it - only about four percent of people are aware of the practice. Did you know that it’s not unusual for surgeons to schedule two surgeries at once? The procedures may overlap just a little – or maybe a lot. And surgeons don’t always tell their patients in advance how this will all go down. If they did, would you agree to it?

(Originally aired October 18, 2017) Guest: Amanda Morris, MD, Anesthesiologist, Clinical Instructor, Stanford University This may have happened to you and you would have never known it - only about four percent of people are aware of the practice. Did you know that it’s not unusual for surgeons to schedule two surgeries at once? The procedures may overlap just a little – or maybe a lot. And surgeons don’t always tell their patients in advance how this will all go down. If they did, would you agree to it?

DNA StorageOct 18, 201816m(Originally aired June 27,2018) Guest: Luis Ceze, Professor of Computer Science and Engineering, University of Washington. As a human race, we've used cave walls, tablets, scrolls, flash drives, and the "cloud" to store information. But even digital information, thousands of years from now, will be lost. Nature, on the other hand, has perfected a data storage system that can withstand all kinds of conditions for millennia: DNA.

(Originally aired June 27,2018) Guest: Luis Ceze, Professor of Computer Science and Engineering, University of Washington. As a human race, we've used cave walls, tablets, scrolls, flash drives, and the "cloud" to store information. But even digital information, thousands of years from now, will be lost. Nature, on the other hand, has perfected a data storage system that can withstand all kinds of conditions for millennia: DNA.

Angel GownsOct 18, 201815m(Originally aired May 24, 2018) Guest: Diane Dione, Founder and Executive Director of Angel Gowns Foundation (angelgownsbydiane.org) When Diane Dione’s daughter lost a baby who only lived one day, part of the heartbreak was having to shop for a dress to bury the tiny girl in. They nearly didn’t find anything small enough for her, and the trauma of those hours spent shopping in the happy, bubbly world of baby clothes stuck with Dione. So she turned her personal tragedy into a blessing for others with her non-profit “Angel Gowns,” where she and 300-some volunteers transform donated wedding dresses into tiny burial gowns that are given to parents who have lost a baby.

(Originally aired May 24, 2018) Guest: Diane Dione, Founder and Executive Director of Angel Gowns Foundation (angelgownsbydiane.org) When Diane Dione’s daughter lost a baby who only lived one day, part of the heartbreak was having to shop for a dress to bury the tiny girl in. They nearly didn’t find anything small enough for her, and the trauma of those hours spent shopping in the happy, bubbly world of baby clothes stuck with Dione. So she turned her personal tragedy into a blessing for others with her non-profit “Angel Gowns,” where she and 300-some volunteers transform donated wedding dresses into tiny burial gowns that are given to parents who have lost a baby.