The Anatomy of Peace: Resolving the Heart of Conflict
Top of Mind with Julie Rose - Radio Archive, Episode 610 , Segment 2
Episode: History of Sibling Relationships, The Anatomy of Peace
- Aug 4, 2017 11:00 pm
- 50:03 mins
Guest: Jim Ferrell, Managing Partner, The Arbinger Institute The Kansas City SWAT team led by Senior Sergeant Chip Huth was once one of the most-complained about units in the Kansas City police department. They had a reputation for manhandling suspects, trashing their homes, and shooting suspicious dogs on sight. Each complaint received cost the city an average of $70,000 to investigate, and they used to garner two to three complaints a month. But there hasn’t been a complaint about Huth’s SWAT team in a decade. What changed? The officers learned a couple essential lessons that could transform police relations around the country and the way people in other fields perform business, as well. The Kansas City Police Department turned to leadership consultants at The Arbinger Institute to help them transform their culture.