Hotel Employee Perceptions
Top of Mind with Julie Rose - Radio Archive, Episode undefined
- Mar 3, 2016 11:00 pm
- 17:06 mins
Guest: Larry Martinez, PhD, Assistant Professor of Hospitality Management at Penn State University US employment law protects people from being discriminated against based on numerous characteristics, including race, gender, age and disability. But a person’s weight is not on that list and studies have shown employers do tend to discriminate against overweight people when it comes to hiring and promotions, especially women. So a new study by researchers at Penn State University came to a surprising conclusion about women who work the front desk in hotels. They found overweight women tend to get higher customer approval ratings as being both warmer and more competent than thinner women or men.