• May 21, 2021 8:00 pm
  • 16:54 mins

How are we supposed to talk respectfully about sensitive yet important topics while we swim in a sea of often politically fueled, media-spread hostility? Shelby Scarborough once worked as a protocol officer at the White House and US State Department. She created the conditions by which President Ronald Reagan and Soviet leader Mikhail Gorbachev negotiated the end of the Cold War. She explains the importance of civility and shares tips to achieve it in her book "Civility Rules." (Originally Aired October 26th, 2020) (AP Photo/Ira Schwartz)